Our commitment to continuity
At éxodo bpo we understand that our clients depend on us to run critical processes. Guaranteeing operational continuity through any contingency is therefore a strategic priority.
Scope
This policy applies to all services provided by éxodo bpo, including operational processes, business process outsourcing, employer of record services and our own technology platforms.
Continuity principles
- Operational resilience: we design our processes with human and technical redundancy so contingencies are absorbed without interrupting the service.
- Backup teams: every process has trained backup staff. Absences, turnover and leave do not affect the continuity of the operation.
- Redundant infrastructure: our systems run with automatic backups, redundant servers and documented disaster recovery procedures.
- Proactive communication: in any contingency we notify the client immediately and report the corrective actions under way.
Continuity plan
Our Business Continuity Plan covers:
- A business impact analysis identifying critical processes and maximum tolerable downtime.
- Recovery strategies for each critical process and system.
- Escalation and crisis communication procedures.
- Remote work as an immediate operational alternative if the office is affected.
- Periodic tests and drills to validate that the plan works.
Disaster recovery
- Encrypted backups taken daily and stored securely off-site.
- A recovery time objective of under 4 hours for critical systems.
- A recovery point objective of under 1 hour for transactional data.
- Documented and tested service restoration procedures.
Review and updates
This policy and the Continuity Plan are reviewed at least once a year, or whenever there are significant changes in the operation, the technology or the threat environment.
Contact
For questions about operational continuity: hola@exodobpo.com