Services→Managed Back Office

Delegate the process. Improve your operation.

We take on the tasks that consume your team's time. We learn how you work, use your systems and suggest improvements to simplify the process.

Tell us about your process

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Every company operates differently. We adapt to yours.

Entering data, reconciling payments, reviewing documents and following up on claims takes time. When these tasks build up, your team puts other priorities on hold.

We do them. We agree what you delegate, how it is checked and who is responsible. Your team tracks progress and participates in decisions; we handle execution.

A few examples

If it can be explained, we can run it.

Payment entry and reconciliation

We review payments and receipts, identify discrepancies and record the information in your system. Pending cases are flagged for follow-up.

Processes that do not fit an automated flow.

We solve them with people and judgment.

Organizing data that lives outside the ERP

Information that does not fit in SAP, operational data managed in spreadsheets, files growing out of control. We filter, review and structure them, and hand them back ready for your team to use without losing time.

Whatever falls outside the ERP, we put in order.

Clean information, ready to work with.

Handling claims across systems

Claims that come in through one system and get processed in another. We check them, validate them and enter them where they belong. Two platforms that do not talk to each other, connected by our team.

When the systems will not integrate, we do.

Every case documented and verifiable.

Balance sheet analysis and creditworthiness

We enter balance sheet data into internal systems, consolidate accounting entries and apply financial judgment to determine each applicant's creditworthiness. This is not data entry — it is reasoned analysis.

Financial analysts dedicated to your operation.

Professional judgment, not just keying in data.

Verifying awarded members and subscriptions

We verify the documentation and requirements of awarded and drawn members, enter the data, determine eligibility and process new subscriptions in Newcon. The full cycle, start to finish.

The entire plan process, run by us.

From subscription through to delivery.

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A process specific to your business

It may be a recurring task, a one-off project or a workflow that depends on one person. We review it with you to define what we can take on and how to organize it.

Have a process that fits none of these categories?

Tell us how it works.

The change

Before and after éxodo.

Without éxodo

Data keyed in by hand by people who have other priorities

Spreadsheets growing out of control that nobody maintains

Claims that get lost between one system and another

One person leaves and the process grinds to a halt

Fixed costs for work that is not constant

With éxodo

A dedicated team that does only this

Information structured, verified and current

Every case logged from start to finish

A backup team to cover absences

Variable costs that follow your volume

How we start

From conversation to result.

We start by understanding how you work. We agree on scope, controls and follow-up before taking on the process.

We listen

We learn the process, its rules, its exceptions and the points where time is lost or errors creep in today.

We design

We propose how to run it: team, tools, workflow, metrics and communication channels.

We validate together

We test the workflow with your team and refine rules and exceptions. Launch goes ahead with your approval.

We operate

We launch the process and review the first results with you. We maintain a channel for questions and follow-up.

We optimize

We review results and propose improvements. If the process needs a tool, we build and maintain it as part of the service, at no additional cost.

Delegating gives you time back. Improving the process helps you put it to use. We run the operation and work to make it simpler.

Frequently asked questions

Frequently asked questions about the managed back office.

What kind of processes can you take on?

Repeatable, explainable processes that eat your internal time today: data entry and validation, reconciliations, claims handling, document verification, quality control and administrative back office. The rule is simple: if it can be explained, it can be delegated. What does not get delegated is the business decision or the regulatory responsibility, which remain yours.

How long does it take to get a new operation running?

We agree on timing based on scope and complexity. First we map tasks and exceptions, define controls and validate the workflow with your team. Rollout takes place in stages.

Do you work with our tools or with yours?

With yours. We operate inside your systems (Salesforce, SAP, Newcon or whichever you use) so the information stays where you already have it. If a tool is needed that does not exist, we build it and it comes included in the service, with no licenses and no separate IT project.

How do I control the quality of your work?

We agree what to measure: volume processed, turnaround times, errors and adherence to deadlines. You can track each case, review results and discuss deviations and improvements with the team.

What happens if volume goes up or down from one month to the next?

We plan capacity changes and billing with you. We agree how to handle peaks and how to adjust the service when volume falls.

How is the service billed?

By volume or per unit processed depending on the type of operation, under a scheme agreed before we start. The technology, the integrations and the dashboards are included: they are not billed as separate development.

Which process is eating your time?

Tell us how it works today. We will propose how to run it better.

Tell us about your process